Business moves at light speed today, requiring that every company continuously reexamine direction, strategies, suppliers, partners—literally every variable and relationship that might lead to complacency. The intensified search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem.
How well can you react to—and even predict—ever-shifting customer needs and competitor moves? Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM version 4.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day.
From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.
What’s new in Microsoft CRM 4.0? Microsoft Dynamics Live CRM
One of the most exciting new features in CRM 4.0 is the availability of Microsoft Dynamics Live CRM. It provides a software-as-a-service (SaaS) implementation of Microsoft Dynamics CRM.
Customers sign up for a subscription to Microsoft Dynamics Live CRM. The servers are hosted by Microsoft and therefore do not have to be installed by customers. All customers have to do is download the client software, sign in, and start using their systems. There will be multiple subscription and support packages to meet the needs of different organizations. Microsoft Dynamics Live CRM contains most of the functionality of the on premise edition. One feature that is unique to it is the ability to do bulk deletions of data.
More CRM 4.0 Features
- Improved end-user benefits
- Dynamic Data Connections in Microsoft Office Excel
- Greater support for global business
- Improved availability, performance, and scalability
- Flexible hosting scenarios with multi-tenant installation
- Enhance Usability
- Streamline Business Processes
- Report with Ease
- Manage Data Intelligently
- Multi-stage Workflows
- Upgrade Wizard
- Metadata Application Programmer Interface
- Resource Center
- Advanced Relationship Modeling
- Advanced Diagnostics
- Portable Application Model
- Duplicate Detection
- Data Import Wizard
- Windows Workflow Foundation
- Web Mail Merge
- Reporting Wizard
- Scheduled Reporting
- Offline Reporting
- Smart Navigation
- Offline Customizations
- Smart Tracking
- Support for SQL Mirroring
Learn more about Microsoft CRM 4.0
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